RB Inspector
Terms and Conditions

This section details key terms governing bookings, payments, cancellations, inspection scope, report usage, liability limits, and applicable laws to ensure transparency and client understanding.

RB Inspector

Terms and Conditions of Service

Last Updated: 16 June 2026

Please read these Terms and Conditions carefully before booking an inspection. By making a booking through our website, paying the inspection fee, and accepting these Terms, you agree to be legally bound by them.

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1. Definitions

In these Terms and Conditions:

“RB Inspector”, “we”, “us”, “our” means RB Inspector and its representatives, inspectors, employees, contractors, and agents.

“Client”, “you”, “your” means the person or organisation booking the inspection.

“Property” means the property specified in the booking confirmation.

“Inspection” means the visual inspection service booked through our website.

“Report” means the written report issued following completion of the inspection.

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2. Our Service

We will perform the inspection using reasonable care, skill, and professional judgement in accordance with generally accepted industry standards.

The inspection is a visual, non-invasive assessment of the accessible areas of the Property at the time of inspection.

The inspection and report are intended solely to provide information regarding the observable condition of the Property on the date of inspection.

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3. Scope and Limitations

Unless otherwise agreed in writing, the inspection does not include:

• Destructive or intrusive investigations.
• Opening walls, floors, ceilings, roof coverings, or concealed areas.
• Moving furniture, personal belongings, fixtures, fittings, or stored items.
• Testing electrical installations.
• Testing gas appliances or gas installations.
• Testing plumbing systems or drainage systems.
• Structural calculations or engineering assessments.
• Environmental assessments, including asbestos, radon, contaminated land, mould testing, or air quality testing.
• Legal, planning, title, boundary, ownership, or building regulation matters.
• Valuations or market appraisals.

Any comments relating to such matters are provided for general guidance only and should not be relied upon without obtaining specialist advice.

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4. Booking and Payment

Full payment is required at the time of booking.

No appointment is confirmed until payment has been received and confirmation has been issued by RB Inspector.

We reserve the right to refuse or cancel a booking where necessary, in which case any payment received will be refunded in full.

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5. Consumer Cancellation Rights

If you are a consumer, you have rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

You have the right to cancel this contract within 14 days from the day the contract is entered into, without giving any reason.

However, where you select an inspection date that falls within the 14-day statutory cancellation period, you expressly request that we the performance of the contract before that period expires.

By accepting these Terms and completing your booking, you acknowledge and agree that:

• You have chosen an inspection date that falls within the statutory 14‑day cooling‑off period.
• You expressly request and consent to RB Inspector commencing the performance of the services before the cooling‑off period has ended.
• You understand that once the inspection has been fully performed, you will lose your right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• If you cancel after the service has begun but before it is completed, you will be required to pay for the proportion of the service already performed, as required by the Consumer Contracts Regulations 2013.
• In addition, under our 72‑hour cancellation policy, cancellations made less than 72 hours before the scheduled inspection time may be charged at the full service rate, reflecting the reserved appointment slot, travel allocation, and administrative preparation already undertaken.

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6. Cancellation and Rescheduling

More Than 72 Hours’ Notice

If you cancel, withdraw from the contract, fail to attend, request to reschedule, or otherwise prevent the inspection from taking place less than 72 hours (3 days) before the scheduled inspection time, the booking fee will be non-refundable.

The fee will be retained as a genuine pre-estimate of the losses incurred by RB Inspector, including but not limited to:

• Reservation of the inspector’s time;
• Administrative and scheduling costs;
• Travel planning and operational expenses;
• Loss of business opportunity; and
• The inability to reallocate the inspection appointment at short notice.

Exceptional Circumstances

RB Inspector may, at its sole discretion, waive all or part of the cancellation fee in exceptional circumstances. Any such waiver shall not create a precedent or obligation to do so in future cases.

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7. Access to the Property

You are responsible for ensuring that:

• Access to the Property is available at the agreed time.
• The inspector can safely enter and inspect all reasonably accessible areas.
• Necessary permissions have been obtained from owners, occupiers, tenants, managing agents, or other relevant persons.
• Utilities including electricity, gas, and water are connected and operational where required.

Failure to provide access may prevent the inspection from being completed.

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8. Lockouts, No Access and Unsafe Conditions

If the inspector:

• Is denied entry,
• Cannot gain access,
• Encounters unsafe conditions,
• Is unable to complete the inspection due to disconnected utilities,
• Is prevented from carrying out the inspection for reasons beyond our control at the Property,

the appointment will be treated as a late cancellation.

No refund will be due and a new booking fee may be required to arrange a further inspection.

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9. Inspection Reports

The Report reflects the condition of the Property only on the date and time of inspection.

Conditions may change after the inspection due to weather, occupancy, maintenance, deterioration, alterations, or other factors.

The Report should not be regarded as a guarantee, warranty, or prediction of future condition.

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10. Reliance on Reports

The Report is prepared exclusively for the Client named in the booking.

No third party may rely upon the Report without our prior written consent.

We accept no liability to any third party who obtains access to or relies upon the Report.

The Report may not be reproduced, published, distributed, or used for commercial purposes without our written permission.

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11. Photographs and Records

During the inspection we may take photographs, videos, measurements, notes, and other records.

These materials may be retained for:

• Report preparation,
• Quality assurance,
• Training,
• Complaint investigation,
• Legal or regulatory compliance.

All personal information will be handled in accordance with our Privacy Policy.

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12. Complaints

If you are dissatisfied with our service, you should notify us in writing within 14 days of receiving the Report.

We will investigate the complaint and aim to respond within 28 days.

You agree to give us a reasonable opportunity to review and investigate any alleged defect before undertaking remedial works, except where emergency action is necessary.

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13. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion would be unlawful, including liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Any rights that cannot be excluded under the Consumer Rights Act 2015.

Subject to the above, our total aggregate liability arising from any inspection, report, breach of contract, negligence, or other claim shall not exceed the greater of:

• £5,000; or
• Ten (10) times the inspection fee paid.

We shall not be liable for any indirect, consequential, special, or economic losses, including loss of profits, loss of opportunity, or diminution in property value.

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14. Force Majeure

We shall not be liable for delays, cancellations, or failures to perform our obligations where such events arise from circumstances beyond our reasonable control, including:

• Severe weather;
• Flooding;
• Fire;
• Road closures;
• Industrial action;
• Utility failures;
• Illness or injury;
• Government restrictions;
• Acts of God.

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15. Data Protection

We process personal data in accordance with:

• UK GDPR;
• Data Protection Act 2018;
• Our Privacy Policy.

By booking an inspection, you consent to the collection and processing of your personal information as necessary for the provision of our services.

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16. Alternative Dispute Resolution

If a dispute cannot be resolved directly between us, you may be entitled to refer the matter to an approved Alternative Dispute Resolution (ADR) provider.

We are not obliged to participate in ADR unless required by law.

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17. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to determine any dispute arising from these Terms or our services.

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Customer Confirmation

By completing your booking, you confirm that:

✓ You have read and accepted these Terms and Conditions.

✓ You have read our Privacy Policy.

✓ You expressly request that RB Inspector commence services before the expiry of the 14-day cancellation period where applicable.

✓ You understand the cancellation and refund provisions set out above.

Which laws govern these Terms and Conditions?

These Terms are governed by the laws of the jurisdiction where RB Inspector operates.