RB Inspector
Effective Date: 01 Jannuary 2026
Last Updated: 01 June 2026
RB Inspector (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information transparently and securely.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a booking, contact us, or use our services.
1. Who We Are
RB Inspector provides independent residential property inspection services throughout the United Kingdom.
For the purposes of UK data protection law, RB Inspector is the Data Controller responsible for the personal information collected through our website and services.
Contact Details
RB Inspector
Email: inspectors@rbinspectors.com
Telephone: 07448184519
Website: rbinspector.com
2. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Postal address
- Property address to be inspected
- Email address
- Telephone number
Booking Information
- Inspection type
- Appointment details
- Communications relating to bookings
- Inspection reports
Payment Information
Payments are processed securely through third-party payment providers.
We do not store full credit card or debit card details on our systems.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Cookies and similar technologies
3. How We Use Your Information
We use your information to:
- Process bookings
- Deliver inspection services
- Produce inspection reports
- Contact you regarding appointments
- Respond to enquiries
- Process payments
- Maintain business records
- Improve our website and services
- Comply with legal and regulatory obligations
- Resolve disputes and complaints
We will only use your personal information where we have a lawful basis to do so.
4. Legal Bases for Processing
Under UK GDPR, we process personal information on the following legal grounds:
Contract
To provide inspection services that you have requested.
Legal Obligation
To comply with legal, regulatory, tax, and accounting requirements.
Legitimate Interests
To operate and improve our business, investigate complaints, prevent fraud, and maintain records.
Consent
Where required, for marketing communications or optional cookies.
You may withdraw consent at any time.
5. Inspection Reports and Property Information
Inspection reports may contain:
- Property addresses
- Photographs
- Notes and observations
- Measurements
- Defect descriptions
These records are retained for legitimate business purposes, quality assurance, complaint investigation, insurance requirements, and legal compliance.
Inspection reports are prepared solely for the client who commissioned the inspection.
6. Photographs and Site Records
During inspections we may collect:
- Photographs
- Video recordings
- Measurements
- Written notes
These records form part of the inspection file and may be retained as evidence of the condition of the property at the time of inspection.
7. Sharing Your Information
We do not sell your personal information.
We may share information with:
Service Providers
- Website hosting providers
- Payment processors
- Cloud storage providers
- IT support providers
- Professional advisers
Legal and Regulatory Authorities
Where required by law, court order, insurance requirements, or regulatory obligations.
Business Transfers
If RB Inspector is sold, merged, or restructured, personal data may be transferred as part of the business assets.
All third parties are required to process personal data securely and in accordance with applicable data protection laws.
8. Data Retention
We retain personal information only for as long as necessary.
Typical retention periods are:
| Data Type | Retention Period |
| Booking records | Up to 7 years |
| Invoices and accounting records | Up to 7 years |
| Inspection reports | Up to 7 years |
| Photographs and inspection evidence | Up to 7 years |
| Customer correspondence | Up to 7 years |
We may retain information longer where required by law or to establish, exercise, or defend legal claims.
9. Data Security
We implement appropriate technical and organisational measures to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While we take reasonable precautions, no internet transmission or storage system can be guaranteed to be completely secure.
10. Your Rights
Under UK GDPR, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of personal data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
Requests should be submitted using the contact details provided in this Policy.
We will respond within the timescales required by law.
11. Marketing Communications
We will not send marketing communications unless:
- You have requested information from us; or
- You have provided consent where required.
You may unsubscribe from marketing communications at any time.
12. Cookies
Our website uses cookies and similar technologies to improve user experience and analyse website performance.
Cookies may collect information such as:
- Device type
- Browser information
- Website usage patterns
You may control cookie settings through your browser.
Where legally required, we will obtain your consent before placing non-essential cookies.
13. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of those websites separately.
14. International Transfers
Where service providers process information outside the United Kingdom, we will ensure appropriate safeguards are in place to protect personal data in accordance with UK GDPR requirements.
15. Complaints
If you have concerns regarding our handling of your personal information, please contact us first so we can attempt to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website and will take effect immediately upon publication.
Contact Us
If you have any questions about this Privacy Policy or the way we handle your personal information, please contact:
RB Inspector
Email: inspectors@rbinspectors.com
Telephone: 07448184519
Website: rbinspector.com